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Meet the Faculty

Bob Butler

Bob Butler started with Butler Learning Systems™ (BLS) as a youngster doing chores around the building. After from Bowling Green State University in   1978, he moved into the areas of graphics production, sales and facilitation of Butler programs. He co-authored the company’s sales, service and leadership training programs with his father and BLS founder, Don Butler.

As second generation, Bob continues to position BLS as a training publisher with over 30 programs in leadership, sales and service. His vast knowledge and experience stems from working with top management and their associates in literally hundreds of companies and industries, under the guidance and direction of Don Butler. Bob attributes his success to over 20 years of facilitating sales, service and leadership seminars to well over 100,000 people, learning from them as they were learning from him.

In 1996 Bob succeeded his father as president and CEO of BLS. Under Bob’s leadership, revenue doubled and BLS emerged as “sales training experts” after 50 years in the training business. Bob’s love and focus on sales training was the result of developing the last project with his father entitled, “The Sales Professional® Certified Selling System.”

Today, Bob’s main mission is to certify thousands of Sales Professionals in honor and recognition of his father’s vision. He continues to lead BLS with a team approach during these challenging times.

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Michael Corcoran

A highly successful sales and management professional, Michael Corcoran has over 30 years’ experience leading sales, service and management teams to consistently meet and exceed organizational goals and expectations.

Michael’s fifteen year corporate career began in steel sales, followed by a turn as an award winning sales associate in business forms.  He ultimately led a national sales force, and through innovative and creative programs and personal leadership increased sales for his product line from $2 million to over $21 million over a 4 year time period. 

Michael founded his own business, and for the past nineteen years has served the business community as a speaker, trainer and consultant.  Clients have taken Michael to fifteen countries, delivering highly interactive keynotes and programs in Leadership/Management, Customer Service and Sales.  He is recognized as a perspective and thought leader.  His programs are designed to focus and energize organizations to build improvement from within, to drive performance and results for both individuals and the organization as a whole.  His client list includes manufacturing, service, technology, bio-tech, and pharmaceutical companies, Major League Baseball teams and stadiums, the NFL and some of the Top 100 Golf & Country Clubs in the United States.

Michael currently resides and travels from Denver, Colorado. 

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Fred Doering

As principal of Fred Doering Associates Inc, a training and communication company, Fred has developed and delivered numerous sales, marketing and management initiatives for major firms in a variety of industries including Distribution, Financial Services, Manufacturing, and Telecommunications. His courses have included paper-based and electronically mediated programs. Fred has developed marketing research and focus group instruments and has conducted important research for a number of clients including J.P. Morgan/Chase, United States Cellular, Spencer Stuart, and the MSCI. 

As a facilitator, Fred challenges both the individual and the group to move beyond personal and organizational constraints in developing creative solutions.  He has authored and delivered numerous sales and marketing programs including Consultative Selling for Major Accounts, Negotiating in Any Market, Exceptional Customer Service, Differentiating Your Company, Selling Value not Products, and Hunting and Farming to Develop New Accounts.  He has delivered training throughout North America as well as the United Kingdom and Europe.

Fred holds a B.A. degree from Harvard University in economics and a Masters degree in Communication Studies from Northwestern University. His personal interests include increasing education and classical music opportunities, and he serves on the Board of Directors of the St Matthews Music Guild, a not-for-profit organization offering both professional concerts and musical opportunities for students and composers in Southern California.  He resides in Malibu, California.

Maureen Eddy Grinnell

As Principal, Beyond Quota LLC, Maureen Grinnell combines skills-based training with outcome-based consulting to improve sales and service results for its client organizations.

Maureen Grinnell has been a consultant to the Metals Service Center Institute (MSCI) since 1998. When inside sales training was identified as a high priority in 2000, Beyond Quota partnered with the MSCI to develop Adding Value Through Inside Sales. More than 2,000 metals industry professionals have completed the program, through MSCI-sponsored public workshops, chapter seminars and custom on-site sessions for member organizations.

Maureen also develops and facilitates workshops in coaching, customer service, negotiation and presentation skills. In addition to MSCI, Beyond Quota’s clients include Abbott, Apple, Bank of America, Coca-Cola, FedEx, and Sprint.

She received a Bachelor’s of Journalism in Advertising from the University of Missouri-Columbia. Before shifting her career focus to training and consulting, Maureen held client service positions at Marsteller Inc. (now Young and Rubicam) and Leo Burnett USA advertising agencies. She and her husband, Dave, have one son, Matt, an inside sales representative in the technology field.

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Ronald D. Grossman, PMC, PCMH, CISCM, CEPP

Ron Grossman has a well-deserved reputation as a Consultant and a Trainer in the fields of Supply Chain Management; Logistics; Traffic and Warehouse Management; E-Procurement; Systems Enhancement and Implementation; and Export/Import Operations.  With over 30 years of experience, he offers a strong domestic and international background through his line, staff, business consulting, and education activity in the areas of supply chain management; traffic and transportation; automatic data collection; logistics systems; and warehousing distribution.  An Executive Consultant and Practice Leader with CATTAN Services Group, Inc., Ron is a Certified Lean Tools Practitioner. 

Ron has taught seminars for Southwest Missouri State University, the Metals Service Center Institute, WERC, the American Management Association, and private "in-house" sessions for various corporations, among others.  His areas of instructional expertise include Computerized Warehouse and Traffic Operations, Fundamentals of Traffic, Advanced Traffic Management Operations, Logistics and Supply Chain Management, and Export-Import Advanced Cargo Traffic Management.  He holds an ASB from Northeastern University, a BGS from the University of Connecticut, and an MS in Technology Management from Central Connecticut State University.
A cited authority in articles appearing in Managing Logistics, Distribution, Global Trade, Receiving and Shipping, and Transportation and Distribution magazines, Mr. Grossman is also in demand as a speaker for Distribution/Computer Expo and local Institute for Supply Management (ISM) meetings.  He is an active member of the American Production and Inventory Control Society (APICS), the Materials Handling and Management Society (MHMS), and the Warehouse Education and Research Council (WERC).  The prestigious Consultants Bureau has designated Mr. Grossman as a PMC (Professional Management Consultant); the Materials Handling and Management Society has awarded him the coveted PCMH title (Professional Certified in Materials Handling).  Ron, a Certified Lean Tools Practitioner, is also a Certified International Supply Chain Manager through the International Purchasing and Supply Chain Management Institute and a Certified E-Procurement Professional from the American Certification Institute.

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Michael Pfeifer, PhD.

Michael Pfeifer is President of Industrial Metallurgists, LLC, offering metallurgy training courses and engineering consulting to help clients with decisions and problems related to product development and manufacturing. Consultation topics include optimizing materials to improve product performance, reliability and cost, and performing root cause analyses.

Michael has over five years’ experience in teaching metallurgy for professional development. Over the past 20 years, he has worked with numerous companies in a wide variety of industries on projects related to cost reduction, product development, manufacturing process development, quality improvement, and root cause analysis.

Prior to founding Industrial Metallurgists, LLC Michael spent thirteen years with Motorola, first as a manufacturing engineer in a high volume integrated circuit factory, working on manufacturing yield improvement, manufacturing cost reduction, cycle time reduction, root cause analysis, and new process development. Later he was a member of a group of materials engineers supporting the entire Automotive Electronics Group business with materials selection for new products, cost reduction, failure analysis/root cause analysis, supplier evaluation and development, manufacturing process development, and quality improvement.
Michael holds a Ph.D. in Materials Science and Engineering from Northwestern University and is a professional engineer licensed in Illinois. He is an active member of ASM International, and has published the book Materials Enable Designs: The Materials Engineering Perspective to Product Design and Manufacturing.

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Jon Schreibfeder

Jon Schreibfeder is president of Effective Inventory Management, Inc., a firm dedicated to helping manufacturers, distributors, large retailers and service organizations get the most out of their investment in stock inventory.  Jon literally grew up managing inventory in a family owned industrial distribution company.  After receiving a degree in economics, He went to work as a consultant for two major computer software companies, specializing in inventory management.  Jon founded Effective Inventory Management, Inc. in 1996.  EIM clients range from small one location distributors to Fortune 100 companies.

 Over the past 32 years, Jon has helped over two thousand firms improve their productivity and profitability through better inventory management.  He is the author of numerous articles and a series of books on effective inventory management including the recently published Achieving Effective Inventory Management – Fifth Edition and the National Association of Wholesale Distributor’s Guess Right - Best Practices in Demand Forecasting for Distributors.  In addition Jon has designed and developed the inventory-related features for many of the popular ERP systems marketed throughout the world.

A featured speaker at seminars and conventions throughout North America, Latin America, Europe, Asia, and the Pacific Rim, Jon has been awarded the title “Subject Matter Expert” in inventory management by the American Productivity and Quality Center and is an advisor to Purdue University’s Industrial Distribution Program.   Jon has conducted over 400 successful seminars and workshops covering all aspects of effective inventory management.

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Thomas L. Tanel, C.P.M., CTL, CCA, CISCM

Thomas Tanel has an international reputation as a Subject Matter Expert, Consultant, and Seminar Leader in Operations and Inventory Management, Resource Management, and Logistics and Supply Chain Management. With more than 38 years of experience, he offers a seasoned perspective on operations, inventory, warehousing, and logistics through his line, teaching, staff, and consulting positions.

Mr. Tanel is President, CEO, and a founding Principal of CATTAN Services Group, Inc., a logistics advisory, counseling and training firm. Certified in Transportation and Logistics (CTL), he has served for 5 years as Director of Education for the American Society of Transportation and Logistics. Designated as a Lifetime Certified Purchasing Manager by the Institute of Supply Management (ISM), Tom currently serves as Chair for ISM’s Logistics and Transportation Group. Additionally, Mr. Tanel is a Certified Cost Analyst through the Institute of Cost Analysis, a Certified International Supply Chain Manager through the International Purchasing and Supply Chain Management Institute, and a member of the Warehousing Education and Research Council where he serves on their Education Committee.

Tanel has served as adjunct faculty in Materials and Distribution Management for Bloomfield University, The University of Maryland, Monmouth University, and St. John's University. He has conducted over 700 lectures and seminars for colleges and universities, professional associations and societies, and in-company clients, as well as for the American Management Association. A respected practitioner, his more than 80 articles and insights have appeared in Army Logistician, Canadian Transportation and Distribution, Container News, Distribution, Distribution Center Management, DC Velocity, Executive Business, Handling and Shipping Management, Inbound Logistics, Inside Supply Management, Inventory Reduction Report, Logistics Spectrum, Manufacturer's Mart, Materials Management and Distribution, Purchasing Magazine, Transportation and Distribution, and Warehousing Supervisor's Bulletin, and WERCSheet, to name a few.

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