Course Outline

Day 1

Module 1:  Leadership Today

·       Role of the Front-line Leader

·       The need to create a new leadership strategy

·       Establishing supervisory skills

·       Your roles and responsibilities

Module 2:  Effective Communication

·       The importance of communication

·       What is my ‘social style’?

·       Understanding others and meeting their needs

·       How ‘social style’ affects your leadership style

·       Understanding team dynamics and team leadership

Day 2

Module 3:  Engagement

·       Valuing employee engagement

·       Linking social style to employee engagement

·       Linking supervisory style to employee engagement

·       Applying straight forward engagement strategies

Module 4:  Conflict Management

·       Understanding how supervisory behaviors impact results, relationship and success

·       Common causes of conflict

·       Linking goal setting to performance

·       Using feedback to improve performance

·       Putting it all together

Who Should Attend

Front Line Supervisors n Shop Floor Supervisors n Plant Managers n General Foremen n All Personnel with Direct Reports. 

Upcoming Front Line Leadership Workshops

August 27-28, 2012 - MSCI Headquarters, Rolling Meadows, IL

• Register Online (members only)
• Download Information and Registration Form (PDF)