The role of the inside salesperson is key to your company’s goal of building ongoing profitable customer relationships. Generally the most frequent contact point between your business and its buyers, the inside salesperson’s ability to meet and exceed customer expectations can make the difference between the customer viewing your company as either a vendor or as a value-added partner – leading to an increased share of the customer’s business.

Through this course, inside salespeople will learn skills and best practices for inbound and outbound sales interactions. They’ll practice realistic sales scenarios and gain individualized peer and facilitator feedback.

After the workshop, participants will be better equipped to:

• Increase the impact of their role as an inside sales professional
• Prepare for inbound calls and maximize inbound call opportunities
• Make value-added recommendations
• Address service issues
• Manage customer challenges: objections, questions and demands
• Strengthen partnerships with outside sales to add ongoing value to the service center’s client relationships
• Develop an action plan to apply workshop learning on the job