Loading Events Webinar: Service Excellence in the Metals Industry – The Metals Service Center Institute

Webinar: Service Excellence in the Metals Industry

  • April 30, 2019 1:00 PM - 2:00 PM
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MSCI is pleased to team up with Butler Learning Systems to present “Service Excellence in the Metals Industry” specifically for MSCI members. Learn how to be proactive in servicing your customers and appreciating how you can develop and keep customers for life.

Service Excellence is a human experience and it is emotional. When you demonstrate a willingness to serve and the customer senses it, you exceed their expectations. This customer service training is not about telephone techniques, fancy slogans or themes. It is about understanding and communicating with people.

Experience These Learning Outcomes

  • Understand the importance of Service Communication and the value of nonverbal body language
  • Develop specific service actions for customer “touchpoints” to raise the bar on Service Excellence with consistency
  • Know and appreciate how important your internal customers are in the delivery of your quality service to your external customers
  • Align your service culture into a practical, easily remembered process with the 4 As Service Excellence process: Acknowledge – Analyze – Accommodate – and Appreciate
  • Learn how to answer customer complaints and deal with upset customers
  • Overcome the “It’s not my job!” syndrome