Lessons Learned

Lessons Learned

March 1, 2015

Investing in Your Greatest Asset

Service centers ramp up in-house training programs to improve employee performance and groom leaders. - See more at: http://forward.msci.org/#sthash.q0Zwysgs.dpuf

“When times are tough, so-called soft expenses are the easiest things to cut,” says Paul Osterman, a professor of human resources and management at the Massachusetts Institute of Technology in Cambridge, Massachusetts. Indeed, Osterman’s research, […] Read More

January 1, 2015

Hiring Smarter

Recruiting worthy new talent requires an aggressive, multi-pronged program.

Recruiting skilled workers in the metals service industry can be intensely competitive. By most accounts, there is a significant shortage of qualified help for several reasons: an aging workforce of Baby Boomers starting to retire, […] Read More

September 1, 2014

Measuring Up

Why service centers are moving beyond familiar operational metrics

The adage “What gets measured, gets done” has long been true in the metals industry. But the changing dynamics of the industry—the demand for more customized services, increasingly sophisticated technology, and recruiting and hiring challenges—are […] Read More

July 1, 2014

Workplace Safety

A culture, not a program

A slow and steady shift started in 1970, when the Occupational Safety and Health Administration (OSHA) was created: The cause of workplace deaths and injuries began changing.Until OSHA’s birth, unsafe workplaces were mainly to blame for […] Read More

May 1, 2014

The Consultant Dilemma

It might pay to hire an outside expert—unless you can do it yourself.  

A few years ago, Klein Steel Service Inc. needed to train its staff on lean production methodology, but internal resources were limited and the training would involve 25% of Klein’s team members. It was time to […] Read More