Format: Live Online via Zoom

Schedule
Wednesday, March 11, 2026, 9:00 – 11:00 am and 1:00 – 3:00 pm Central Time 
Thursday, March 12, 2026, 9:00 – 11:00 am Central Time

Cost
$1,195.00 per person

Summary
Having a strong “customer first” philosophy means striving to deliver customer service internally as well as to external customers. Superior customer service instills trust, demonstrates competence, and communicates empathy. Delivering exceptional customer service requires understanding customer needs and expectations.

In this program, you will learn a unique approach to service improvements, exploring ways design thinking tools can be used to create meaningful customer service improvements. Excellent service needn’t cost much but must be in tune with the needs of the customer. Learn tools to help you elevate your customer service skills and design evidence-based solutions for your customers.