Format: Live Online via Zoom

Your Inside Sales team is in constant contact with your customers; they have a unique opportunity to develop customer relationships that benefit your organization. This program will focus on educating new/inexperienced Inside Sales Representatives. They will learn skills that are applicable to all sales roles, but focus specifically on Inside Sales scenarios.

Schedule
Tuesday, February 10, 2026, 9:00 – 11:00 am and 1:00 – 3:00 pm Central Time
Thursday, February 12, 2026, 9:00 – 11:00 am Central Time

Cost
$1,195.00 per person

Summary

After completing the course, participants will be able to:

• Differentiate between inside and outside sales, identifying key responsibilities and skills required for each.
• Develop rapport-building techniques to establish trust with customers.
• Apply effective listening skills to understand customer.
• Present benefits rather than just features or advantages to provide value to customers.
• Understand the customer’s perspective and navigate the buying process.
• Manage customer accounts by building long-term relationships, resolving issues, and ensuring customer satisfaction.
• Implement time and account management strategies to enhance productivity and efficiency.
• Address common challenges in inside sales, such as maintaining communication uniformity and building virtual relationships.
• Collaborate with outside sales reps.