Skills and Strategies for Inside Sales

February 15, 2024 - February 16, 2024

Format: Live Online

February 15, 2024, 9:00 – 11:00 am and 1:00 – 3:00 pm Central Time
February 16, 2024, 9:00 – 11:00 am Central Time

$1,195.00 per person


In today’s competitive business environment, customers look to us to be problem solvers, educators, negotiators, change agents and more. Effectively managing a desk or territory, particularly in a challenging marketplace, takes not only the proper product knowledge and skill-set, but also the proper mind-set. Staying energized and focused is as much a part of our job as is managing our territory.

In an interactive atmosphere, sales professionals Re-Energize, Re-Frame and Re-Focus both mind-sets and skill-sets to effectively and efficiently build not only their desk and territories, but customer relationships as well. They leave with a developed action plan to apply workshop learning immediately.

Program Outline and Outcomes:

  • Mind-Set, Attitude, Philosophy – Way of Doing Business
  • Accountability, Implementation and Results
  • Develop and Improve Questioning Skills
  • Develop and Improve Listening Skills
  • Develop Presentation Skills
  • Identify and Implement Best Practices
  • Understand the 5-Step Sales Process
  • Solutions vs. Products
  • Building External and Internal Relationships

Topics Covered Include:

  • Managing Time, Desk and Territory
  • Managing Policy, Conflict and Delivery
  • Establishing Inbound and Outbound Call Patterns
  • Balancing Customers vs. Prospects
  • New Account vs. Existing Account Development
  • Managing Top Ten Accounts and Prospects
  • Qualifying Customers, Prospects and Expectations
  • Creating a Sense of Urgency
  • Goals, Strategies and Action Plans

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