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June 11, 2019 | by Staff

New Supervisors: Problems from Day One?

Supervision and management aren’t easy jobs, and they can be especially challenging when you’re new and making that initial transition. Think about it:

  • The new boss-employee dynamicyou were once friends and colleagues and now you’re in charge.
  • Unpopular and tough decisionsit’s now your responsibility to actually start these difficult conversations, and get your team on board.
  • Conflict communicationin the past you were merely a listening ear or a sounding board for colleagues’ complaints. Now it’s your responsibility to actually resolve conflicts and even discipline employees when necessary.

And that’s just the beginning. From day one, your new supervisors/managers are faced with unexpected changes and challenges.

And the sad truth is that 40 percent of new supervisors/managers fail within the first 18 months of promotion because they don’t get the training they need to deal with people, manage workloads, mediate conflict, juggle deadlines and more. In other words, they got promoted because they were good at their job—not because they can actually manage people.

Each day MSCI companies rely on supervisors to manage an efficient warehouse. More than 50 percent of the costs of running a warehouse are labor costs. How well is your company controlling these costs?  Are you getting the most for every management dollar?

Technical skills alone are not enough to get the job done well. Supervisors and managers need strong managerial skills that are directly related to the demands of the metals industry. That’s why MSCI has offered and will offer Operations Management 1 and Operations Management 2, on June 26-27, 2019 and October 23-24, 2019, respectively. These seminars are designed to provide supervisors and managers with the knowledge necessary to better manage people, communicate effectively, improve productivity, control costs and optimize space, equipment and operations. Click here to learn more about Operations Management 1 and here to learn about Operations Management 2.